Important Freight Delivery Notice

For all heavy freight orders, please review the following carefully to ensure a smooth and efficient delivery process:

 

Delivery Location: Freight deliveries will be made to a loading dock or curbside in front of your business. Delivery will not include white-glove service or bringing the unit inside the building or service area.

Video Documentation (Required): For insurance and claims purposes, we require the following video documentation:

• Record a video upon arrival as the freight driver unloads the unit.
• Record a second video while unboxing the unit, capturing all angles.

Delivery Scheduling: The freight carrier will contact you directly to schedule a delivery appointment. Promptly answer calls to avoid unnecessary delays.

Damages or Missing Items: Inspect the shipment carefully upon arrival. Any damage or missing items must be reported to us within 24 hours of delivery.

Address Changes: If you need to change the delivery address after the unit has shipped, additional charges will apply. Delivery addresses cannot be changed free of charge once the freight is in transit.

 

If you have questions, email us at sales@salonwholesaler.com or call us at 713-532-1111.