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Whether you have questions about products, need help with an order, or want to learn more about our pro account program — our team is ready to assist.
Help Center
Frequently Asked Questions
Can you help me choose products or equipment?
Yes. Our team can help you compare products, choose the right equipment, and find the best fit for your salon, spa, barber shop, or treatment room.
Talk to a Head Spa Specialist
Do I need a professional license to shop with Salon & Spa Wholesaler?
No. Customers can shop online or visit our Houston showroom. We serve salon owners, spa owners, barbers, stylists, estheticians, students, and anyone looking for professional salon, spa, barber, and beauty supplies.
Are your prices wholesale prices?
Yes. We focus on offering professional salon and spa products, tools, furniture, and equipment at competitive wholesale pricing.
Where do orders ship from?
All orders ship from our Houston, TX warehouse.
Do you offer free shipping?
Yes — non-freight orders over $200 ship free.
Do you ship internationally?
Currently we only ship within the United States.
How does freight delivery work?
Freight delivery is different from standard package delivery. Once the freight carrier receives your shipment, they will contact you to schedule a delivery appointment. You must be available at the scheduled delivery time to inspect and receive the shipment.
Will freight delivery bring equipment inside my salon or spa?
No. Standard freight delivery is curbside or loading-dock delivery only. It does not include inside delivery, unpacking, assembly, installation, or white-glove service unless specifically arranged in advance.
Can I change my freight delivery address after the order ships?
Yes. However, address changes after shipment may cause delays and additional carrier fees. Contact us as soon as possible if you need to update delivery information.
What is your return policy?
Return eligibility depends on the item, condition, and timing. Please contact us with your order number before sending anything back.
Who pays return shipping?
Return shipping responsibility depends on the reason for the return and the item involved. Contact us before sending anything back.
How long do refunds take?
Refund timing depends on the payment method, item inspection, and processing time. Once approved, refunds are issued back to the original payment method when possible.
Do your equipment products come with a warranty?
Many equipment products include warranty coverage. Warranty terms vary by product. Please review the product page or contact us before purchasing if warranty coverage is important for your order.
How do I request service or repair help?
Call us: 713-532-1111 or text us: 713-532-1111 or email sales@salonwholesaler.com. Include photos, videos, product details, and a clear description of the issue.
What does the 1-year pump warranty cover?
Some qualifying equipment (ie, head spas) includes a 1-year pump warranty. Coverage depends on the product and issue. Contact us with your order details for warranty support.
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How We Can Help You
Equipping a New Salon or Spa
Starting fresh or expanding? We'll help you figure out what you need, what you can skip, and how to get set up without overspending. We've done this hundreds of times.
Stocking Your Retail Shelf
Our house brands — Perlacolor, JOON, LUMINAE, NudeU, and others — are designed for professional resale. We'll help you build a product mix your clients will keep coming back for.
Adding Head Spa Services
Head spa is one of the fastest-growing premium services in the US right now. We have the beds, equipment, and knowledge to help you launch it confidently and profitably.
Equipment Troubleshooting
Already bought from us and running into issues? Call or text. We'll walk you through it. We don't disappear after the sale.
Bulk & Wholesale Orders
Ordering for a chain, a distributor, or stocking a large facility? Contact us directly for bulk pricing — we work with businesses of all sizes.
Free Monday Education
Join us at our Houston showroom every Monday for free hands-on classes in color, treatments, head spa, and esthetics. Open to all licensed professionals.
Ready to talk? We're available Mon–Fri, 9AM–5PM CST.