Expedited shipping may be available for some products. Contact us before placing your order if you need an item by a specific date.

Yes. Please contact us directly for international shipping and order questions. Availability depends on the item, destination, carrier options, and customs requirements.

Expedited shipping may be available for some products. Contact us before placing your order if you need an item by a specific date.

Yes. Please contact us directly for international shipping and order questions. Availability depends on the item, destination, carrier options, and customs requirements.

Yes. We ship to customers outside of Texas. Shipping availability and costs may vary by product and destination.

Shipping time depends on the product, destination, and shipping method. Once your order ships, you will receive tracking information when available.

Eligible non-freight items over $200 may qualify for free shipping. Freight, oversized, heavy, or special-order items may not qualify unless specifically stated on the product page.

Yes. We offer free shipping on eligible non-freight orders over $200. Some select head spa equipment may also qualify for free shipping. Freight items, oversized items, and special orders may have different shipping terms.

All orders ship from our warehouse and showroom in Houston, Texas.

Large, heavy, or oversized items such as salon furniture, spa equipment, head spa beds, shampoo stations, treatment beds, and certain machines may ship by freight carrier.

Missed freight appointments may result in storage, redelivery, or other carrier fees. Please make sure someone is available at the scheduled delivery time.

No. A loading dock is helpful but not always required. If you do not have a loading dock, let us know before shipment so we can help review delivery options.

Yes. However, address changes after shipment may cause delays and additional carrier fees. Contact us as soon as possible if you need to update delivery information.

Yes. If the damage appears severe, contact us immediately for guidance. If you refuse a shipment without contacting us, return freight or additional fees may apply.

Contact us within 24 hours of delivery with photos, videos, your order number, and a description of the issue. Keep all packaging until the issue is resolved.

If you see damage, note it clearly with the carrier before signing. Take photos and video immediately. Contact Salon & Spa Wholesaler within 24 hours so we can help review the situation.

Yes. We strongly recommend recording the delivery and unboxing process. Video and photos help document the condition of the shipment and may be required if there is a damage claim.

Before signing for the shipment, inspect the outside of the crate, pallet, or packaging carefully. Look for dents, tears, punctures, crushed corners, missing items, or signs of mishandling.

No. A loading dock is helpful but not always required. If you do not have a loading dock, let us know before shipment so we can help review delivery options.

Yes. Freight items are often large and heavy. Please make sure you have enough people available to safely move the item from the curbside or loading dock into your space.

No. Standard freight delivery is curbside or loading-dock delivery only. It does not include inside delivery, unpacking, assembly, installation, or white-glove service unless specifically arranged in advance.

Freight delivery is different from standard package delivery. Once the freight carrier receives your shipment, they will contact you to schedule a delivery appointment. You must be available at the scheduled delivery time to inspect and receive the shipment.

Refund timing depends on the payment method, item inspection, and processing time. Once approved, refunds are issued back to the original payment method when possible.

Return shipping responsibility depends on the reason for the return and the item involved. Contact us before sending anything back.

If tracking shows a problem or your package appears lost, contact us so we can help review the shipment with the carrier.

Please contact us with your order number, photos of the item received, and photos of the packaging. We will review the issue and help resolve it.

Contact us as soon as possible. If the order has not shipped, we may be able to help update it. If it has already shipped, return or exchange eligibility will depend on the item and condition.

No. Once a freight order has shipped, cancellation is not possible. Return freight, restocking fees, or carrier charges may apply.

Yes. Orders may be canceled only if they have not yet shipped, been processed, or been prepared for pickup. Contact us immediately if you need to cancel.

No. Furniture, equipment, freight items, assembled items, used items, and special-order products are not returnable. Please contact us before purchasing if you have questions about return options.

No. Opened, used, damaged, or unsellable products are not eligible for return.

Return eligibility depends on the item, condition, and timing. Please contact us with your order number before sending anything back.

Yes. We can help with product recommendations for new salons, spas, barber shops, treatment rooms, and head spa service setups.

Call us: 713-532-1111 or text us: 713-532-1111 or email sales@salonwholesaler.com. Include photos, videos, product details, and a clear description of the issue.

Yes. Replacement parts may be available for select products. Contact us with photos, model information, and your order number if available.

No. We offer service support for many types of salon and spa equipment. Contact us with the product details, issue, and purchase information so we can guide you.

Some products may require assembly. Standard shipping and freight delivery do not include assembly unless arranged separately. Head spa units ship fully assembled, but most models still require professional installation.

No. We do not offer installation at this time.

Some qualifying equipment (ie, head spas) includes a 1-year pump warranty. Coverage depends on the product and issue. Contact us with your order details for warranty support.

Many equipment products include warranty coverage. Warranty terms vary by product. Please review the product page or contact us before purchasing if warranty coverage is important for your order.

A head spa bed is the full reclining treatment setup. A head spa sink or bowl is the washing basin or water station used during the treatment. Some setups are built-in, while others are portable.

Yes. Many salons add head spa services as premium treatments because they can be offered as standalone services or added to hair, scalp, facial, or relaxation appointments.

Yes. Replacement parts are available. Contact us with your order number, photos, and model information.

Always remove hair, residue, product buildup, and water after services. Regular cleaning helps extend the life of the equipment and keeps the services sanitary.

Yes. Head spa beds arrive fully assembled. Depending on the model and site requirements, some may still require professional installation, plumbing, electrical setup, or final connection by a qualified professional.

Yes. Always measure your entry points before ordering large equipment.

Space requirements vary by model. Be sure to measure your room, doorways, hallways, and treatment area before ordering. Leave room for the provider to move around the bed comfortably.

Yes. We carry head spa equipment for professional salons, spas, and treatment rooms.

A basic head spa setup may include a head spa bed or treatment bed, shampoo bowl or sink, water source, drainage solution, towels, scalp treatment products, hair-care products, and cleaning supplies. Your exact setup depends on the services you plan to offer.

No. Some portable/non-plumbed models, such as 6114P, do not require permanent plumbing. Plumbed units require hot water, cold water, and a drain connection. Always review the product details and have a plumber or contractor confirm requirements before purchase or installation.

Portable or non-plumbed head spa equipment may use tanks, hoses, or movable components and may not require permanent plumbing. Plumbed equipment connects directly to water and drainage. The best option depends on your space, service menu, budget, and plumbing setup.

A head spa bed is a professional treatment bed designed for scalp, shampoo, relaxation, and head spa services. It allows the client to recline while the provider performs scalp and hair treatments.

Japanese head spa equipment is used for scalp treatments, shampoo services, massage, cleansing, relaxation, and hair-care services. It may include head spa beds, shampoo bowls, portable head spa units, water circulation systems, and related accessories.

Our showroom is located at: Salon & Spa Wholesaler, 8750 Westpark Drive, Houston, TX 77063

Our showroom is open Monday through Friday, 9:00 AM to 5:00 PM Central Time.

You can call us: 713-532-1111 or text us: 713-532-1111 or email sales@salonwholesaler.com

Yes. Local delivery may be available for certain products and orders. Contact us directly to discuss your location and items.

Yes. Local pickup is available. Contact us before placing your order or before arriving so the team can review pickup timing and item handling.

Yes. Our Houston showroom allows customers to view many products and equipment options in person. Contact us before visiting if you are looking for a specific item or model.

No. Requirements may vary by class. Check the event details or contact us before attending.

Class topics may include product education, hair color, treatments, styling, barbering, spa services, and other professional beauty education.

Visit our Free Education page or contact us for the latest class schedule and registration details.

Classes are commonly promoted for Mondays, but schedules may change. Please check our current class schedule for upcoming dates.

Yes. We offer free education opportunities for beauty professionals and customers. Select classes that require a fee will be noted on the class schedule.

Yes. We sell professional salon, spa, barber, and beauty products from trusted suppliers and brands.

We regularly update our product selection. Check our website, visit the showroom, or contact us for new arrivals and current specials.

Yes. We carry retail products that salons and spas can resell to their clients.

Yes. We carry salon chairs, shampoo bowls, trolleys, carts, treatment beds, stools, mats, and other furniture and equipment.

Yes. We carry spa, facial, skincare, waxing, spray tan, and treatment-room supplies.

Yes. We carry barber tools such as clippers, trimmers, shavers, combs, brushes, blades, and accessories.

Yes. We carry professional hair-care and styling products for salons, stylists, and retail use.

Yes. We carry professional hair color, lightener, developers, toners, treatments, and related color supplies.

We carry a wide variety of professional salon, spa, barber, beauty, and equipment brands. Product availability may change, so browse our website or contact us if you are looking for a specific brand.

We are open Monday through Friday, 9:00 AM to 5:00 PM Central Time.

Please include your name, order number if available, product name, photos or videos if relevant, and a clear description of what you need help with.

You can call us: 713-532-1111 or text us: 713-532-1111, email us: sales@salonwholesaler.com, or visit our Houston showroom during business hours.